Return and Refund Policy
Welcome to Xedo! We want you to be completely satisfied with your purchase. If for any reason you are
not happy with your order, we offer a straightforward return and refund process. Please read the
conditions below carefully.
- Return Window (60 Days)
We proudly accept returns within 60 days (2 months) of the delivery date. If 60 days have passed since
your purchase was delivered, unfortunately, we cannot offer you a refund or exchange. - Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it.
The item must be unused, unwashed, and in its original, undamaged packaging.
Electronics: Must be returned with all included accessories, cables, and manuals. Devices that have
been damaged due to user error or power surges are not eligible.
Pet Care Supplies: For hygiene and safety reasons, pet items (like toys or grooming tools) must be
completely unused and in sealed packaging.
Home Decor & Kitchen: Must be free from any scratches, marks, or signs of usage. - How to Initiate a Return
To start a return, please contact our support team at xedo2026@gmail.com with your Order Number and a
brief reason for the return. If the item is defective or damaged, please attach clear photos of the product
and the packaging. Our team will provide you with instructions on how to send the item back to our
Fordsburg facility. - Return Shipping Costs
Change of Mind: If you are returning an item simply because you changed your mind, you will be
responsible for paying your own shipping costs for returning the item. Return shipping costs are non-
refundable.
Defective or Incorrect Items: If the item you received is defective, damaged, or not what you
ordered, Xedo will cover all return shipping costs.
- Refund Process
Once your return is received and inspected at our facility, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed immediately. To comply with anti-money laundering
regulations and payment gateway policies, a credit will automatically be applied to your original
method of payment within 5-7 business days. We cannot issue refunds to a different card
or account than the one used for the original purchase. - Non-Returnable Items
Gift cards
Items marked as “Final Sale” or “Clearance”
Perishable goods (if any)
Return Address & Contact
All approved returns must be sent to our physical facility:
Xedo Returns Department
28 High Road, Fordsburg, Johannesburg, South Africa, 2092
Email: xedo2026@gmail.com | Phone: +27 84 280 3304